Do you feel like your instructions often are not followed? Do you feel like you have policies no-one is reading? Have you spent the time documenting a procedure only to find the process is ignored?
If any of the above statements sound familiar, then maybe you need to take a step back and evaluate your approach to employee policies and procedures. In this article, we will provide five tips to help you do just that.
Documenting policies and procedures is key
If something is important to the success of your business, then it should be documented in your staff handbook. It is important to establish procedures and policies in writing, and then continually tweak them over time.
As you are crafting your policies and procedures, consider soliciting input from all levels of your company. Also, keep in mind that you are creating a living document. Whatever procedures and policies you establish need to be maintained regularly. As things change, you should update your handbook. Any document that sits static will inevitably become outdated and irrelevant.
Consistently apply your policies and procedures
Your policies and procedures should be implemented from the top down, and everyone in your organisation should be expected to adhere to them. You will not engage your entire team if the rules do not apply equally to everyone. When you deviate from your policies and procedures, you nullify their importance.
To set the expectation for consistency, review your policies regularly with your entire staff throughout the year. Make this part of your culture.
Remove barriers to compliance
Getting staff to take compliance seriously will not happen unless your policies and procedures are easily accessible, so make sure every person on your team has a paper or electronic copy available. Then make sure everyone has time to read it. Allocate some time during the working day for employees to go through the handbook.
Another way to encourage compliance is to constantly tweak policies or procedures that become outdated. Keep your policies front of mind and refer to them often.
Finally, reinforce your policies with checklists. If a procedure or a practice requires a certain order of steps, integrating a written checklist into the process helps reinforce the importance of completing the entire process.
Reinforce with training
Reinforce your compliance procedures and policies by making training a regular event. The more familiar your team is with what is expected of them, the less likely they will be to make those mistakes.
Stay current with ever-changing laws and regulations
Compliance does not just happen – it requires the organisation to continually and consistently review the current compliance environment. Update processes and practices based on new and changing laws as well as industry best practices.
We can help you to conduct an audit of your workplace compliance, provide training, and assist you to develop and implement legally compliant policies and procedures. For further guidance or legal advice, please contact us.