Step 1: Let Us Know 

If you're unhappy, please contact us. We'll aim to: 

• Acknowledge your complaint within 7 days 

• Provide a full response within 28 days 

Email:  hello@rinewlegal.co.uk 

Phone: 0113 418 2055 

Post: Rinew Legal, West Village, 114 Wellington Street, Leeds, LS1 4LT 

Step 2: Legal Ombudsman 

If we cannot resolve your concern, you may contact the Legal Ombudsman: 

• Within 1 year of the issue or when you became aware of it 

Website:  www.legalombudsman.org.uk 

Email:  enquiries@legalombudsman.org.uk 

Phone: 0300 555 0333 

Post: PO Box 6167, Slough, SL1 0EH 

Step 3: SRA Concerns 

If your complaint involves serious professional misconduct (e.g. dishonesty or discrimination), you can contact the Solicitors Regulation Authority here. 

Complaints do not affect how we treat you in future. We’re committed to learning from feedback. 

Alternative Dispute Resolution 

We are not obliged to use an alternative dispute resolution (ADR) provider and generally do not participate in ADR schemes for legal services disputes.